Return & Refund Policy

1. Overview

At PT-30, we aim to provide customers with genuine, properly packaged and quality products.

Because our products are intended for consumption and personal use, returns are subject to the conditions described in this Return & Refund Policy.

By placing an order through our Website, you acknowledge and agree to this policy, subject to your rights under applicable law.

2. Eligibility for Returns

A return or replacement request may be considered in the following situations:

• The product received is damaged during transit.
• The product received is defective or appears to have been compromised before delivery.
• You received a product different from the product ordered.
• A product is missing from your confirmed order.
• The package has been materially damaged or tampered with upon delivery.

3. Products That Cannot Normally Be Returned

For hygiene, safety and product-integrity reasons, we generally cannot accept returns of products that have been:

• Opened.
• Used or partially used.
• Consumed.
• Damaged after delivery due to customer handling.
• Returned without the original packaging or product identification where such information is reasonably necessary to verify the order.

This restriction does not affect any rights you may have under applicable consumer-protection laws in relation to defective, damaged, incorrect or otherwise non-conforming products.

4. Damaged or Incorrect Products

If your order arrives damaged, tampered with or contains an incorrect product, please contact us promptly.

To help us investigate and resolve the issue, we may request:

• Your order details.
• Photographs or videos of the package.
• Photographs of the product received.
• Photographs of the shipping label, where applicable.
• Other information reasonably required to verify the issue.

After reviewing the request, we may provide a replacement, refund or another appropriate resolution, depending on the circumstances.

5. Return Request Period

Any request relating to a damaged, incorrect, defective or tampered product should preferably be reported within 48 hours of delivery.

Requests received after this period may still be reviewed, particularly where required by applicable law, but resolution may depend on the circumstances and available evidence.

6. How to Request a Return or Replacement

To request a return, replacement or refund review, contact our customer support team with the following information:

• Customer name.
• Registered mobile number.
• Order number, if available.
• Date of delivery.
• Description of the issue.
• Photographs/videos where applicable.

7. Return Verification

We may review the condition of the product and the information provided before approving a return, replacement or refund.

If a return is approved, we may provide instructions regarding the return process and shipping arrangements.

Customers should not send products back without first receiving return instructions from our support team.

8. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method, subject to the payment provider's capabilities and applicable law.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway or other financial institution.

9. Refunds for Cancelled Orders

If you request cancellation before your order has been processed or dispatched, we may be able to cancel the order and process an applicable refund.

Once an order has been processed, packed or dispatched, cancellation may not be possible. In such cases, the order may be subject to the applicable return conditions.

10. Delivery Failure or Undelivered Orders

If an order is returned to us because of an incorrect address, incomplete address, refusal to accept delivery, repeated delivery attempts or other circumstances attributable to the customer, we may contact the customer regarding the next steps.

Any refund or re-shipment in such circumstances may be subject to applicable shipping or handling costs, where legally permitted.

11. Non-Refundable Situations

Subject to applicable law, refunds may not ordinarily be provided for:

• Change of mind after receiving the product.
• Products that have been opened, used or consumed.
• Failure to follow product storage or usage instructions.
• Damage caused after delivery through improper handling.
• Failure to provide accurate delivery information.
• Normal differences in product appearance that do not affect product quality.
• Personal expectations regarding results or individual response to a product.

12. Product Results

Individual experiences and results may vary from person to person.

Refund eligibility is not determined solely by whether a customer experiences a particular health outcome or result. Product use should follow the applicable product instructions and information provided with the product.

13. Replacement Instead of Refund

Depending on the nature of the issue, we may offer a replacement product instead of a monetary refund, particularly where the issue involves damage, incorrect fulfilment or a product affected during delivery.

The appropriate resolution will depend on the circumstances of the case and applicable consumer rights.

14. Shipping Costs for Returns

Where a return is approved because the product was damaged, defective or incorrectly supplied by us, we will determine the appropriate return and replacement arrangement.

Where a return is requested for reasons not attributable to us, any applicable return or shipping costs may be the customer's responsibility, subject to applicable law.

15. Fraudulent or Abusive Claims

We reserve the right to investigate repeated, fraudulent or potentially abusive return and refund requests.

Nothing in this section limits any rights available to consumers under applicable law.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, payment processes or applicable legal requirements.

The latest version will be published on this page with the revised "Last Updated" date.

17. Contact Us

If you have any questions regarding returns, replacements, cancellations or refunds, please contact our support team.